Confidentiality Policy

1. All personal information is subject to the Privacy Act of 2009.
2. All SEWCA staff sign a Confidentiality Agreement.
3. All credit card details are kept locked, and SEWCA clinical information is protected with the aid of a security firm.
4. Information on diagnosis will usually be sent to the referring General Practitioner.
5. Communication with schools and all third parties will usually be via a letter written at the time of the appointment and provided to the parent to pass on.
6. Dr Sargeant will encourage a teenager to talk with their parent.  Dr Sargeant will break confidentiality if safety is at significant risk. Confidentiality and rapport means the teenager will generally be present during subsequent discussions between Dr Sargeant and the parent(s).  Parents are welcome to provide written collateral information at the start of an appointment.

Practice Policy

1. Psychological or ‘talk’ therapy is first line treatment. Medication information or prescription may be provided.
2. Dr Sargeant does not offer phone support. However, urgent appointments for existing patients are usually able to be booked within 48 hours.
3. New patient assessments are provided on the understanding that Dr Sargeant may not provide ongoing treatment.
4. Babysitting is unable to be provided for other children during the appointment.
5. Payment is required on the day of the appointment. We are unable to book a further appointment until the account is settled. Delayed payment attracts a 10% surcharge.
6. Appointment cancellation requires 2 working days notice, or a $100 cancellation fee applies.
7. The Clinic provides outpatient care only. Referral can be made for non-urgent private admissions for those 16 years and older. No Private Psychiatric facility exists in Brisbane for < 16 year olds. Public Hospital Psychiatric admissions are via Hospital Emergency Departments and decided at the discretion of the Public Hospital staff.
8. Parents have the ability to present to Hospital Emergency Departments at any time they are worried about their young person.